Service · Services
Flooring inspection: tiles, parquet and flatness
Independent diagnosis of your floors: tiles, parquet (solid, engineered, laminate), resilient floors, flatness, joints, cracks, installation defects. NIT-CSTC compliance check, precise millimetre measurements. Enforceable report within 7 days to activate ten-year liability, perfect completion or recourse.
280 €
from · VAT incl.
1-2 h
on site
7 days
report delivered
Wallonia
+ Brussels
expert measuring tile flatness with a mason's straightedge
For whom
A flooring inspection tailored to four situations.
01
New-build owner
Hollow-sounding tiles, deforming parquet, failing flatness after reception. Ten-year or perfect-completion qualification and recourse preparation.
02
Renovation owner
Recently installed floors causing trouble (cracks, joints, cosmetic defects). Workmanship diagnosis and independent technical arbitration.
03
Pre-purchase buyer
Suspect or aged floors during a viewing. Opinion to estimate rework or replacement cost, negotiate the price or set a suspensive condition.
04
Owner in dispute
Disagreement with tiler or floor layer after faulty installation. Drafting of an enforceable report, basis for amicable or judicial proceedings.
Our method
Five steps from survey to enforceable report.
Comprehensive audit methodology: visual check, flatness measurement with mason's straightedge and laser, tile sounding (acoustic and tactile), joint and skirting verification. Compared to current NIT-CSTC.
- 01Phone briefingPreliminary exchange: floor type, installation date, complaints (hollow sounds, cracks, deformation, joints). Submission of product sheets and installer invoices.
- 02On-site inspection1-2 hour visit with flatness measurement using straightedge and laser level, tile sounding with mallet, check of joints, skirting and thresholds. HD photography.
- 03Differential diagnosisQualification: installation defect, substrate defect, product defect, joint defect, ageing. Ranking and identification of responsibilities of tiler, screed layer or floor layer.
- 04Report drafting15-25 page document with HD photos, measurements, legal qualification, NIT-CSTC references and quantified rework recommendations.
- 05Recourse follow-up if neededLetter templates to the tiler, screed layer, floor layer, home insurer or ten-year liability insurer. Coordination with partner lawyer if legal action.
Deliverables
What you walk away with, concretely.
15-25 p. enforceable report
Structured document with HD photos, measurements and legal qualification. Enforceable in insurance, conciliation or first-instance court.
Flatness survey
Table of flatness measurements by room and zone, compared to NIT-CSTC tolerances. Centrepiece of the recourse file.
Defects mapping
Annotated plan with precise location of hollow sounds, cracks, joint defects and aged zones. Annexed to the report.
Quantified estimate
Estimated cost of rework: local rework (joints, tiles), partial rework, full strip-out and relay. Costing basis for insurance or recourse.
Letter templates
Tailored template letters: tiler, screed layer, floor layer, home insurance, ten-year liability or syndic depending on the origin identified.
30-min briefing included
Half-hour call to review the report, prioritise actions and lock in the rework or recourse strategy.
Pricing · VAT incl., all-inclusive
Three packages for your need.
Flash diagnosis
From 280 €
Visit + written opinion · 1h on site
- 1h inspection
- 3-5 page written opinion
- Main defect qualification
Le + demandé
Full inspection
From 480 €
Diagnosis + enforceable report
- Everything in 'Flash diagnosis'
- 15-25 p. enforceable report
- Full flatness survey
- Quantified estimate
Inspection + recourse
From 780 €
Inspection + legal file
- Everything in 'Full inspection'
- Legal file preparation
- Partner lawyer coordination
- On-site rework follow-up
Testimonials
They entrusted us with their flooring diagnosis.
★★★★★
« Hollow-sounding tiles in 6 rooms from reception. The tiler denied it. The report confirmed a bonding defect. Ten-year liability activated, floors fully redone. »
photo client
Geoffrey Lemoine
New-build owner · Charleroi
★★★★★
« Engineered parquet that clicked and lifted. Clear diagnosis: screed not dry enough at installation. Full rework obtained from the floor layer after the report. »
photo client
Hélène Schoonjans
Renovation owner · Liège
★★★★★
« 2003 apartment visited before purchase. Tiles starting to debond. Flash report: strip-out and relay at €9,500. Price adjusted accordingly. »
photo client
Benoît Cornélis
Pre-purchase buyer · Brussels
FAQ
Your questions about the flooring inspection.
What is the flatness tolerance for new tiles?
Per NIT-CSTC, maximum 5 mm under a 2 m straightedge, and 2 mm under a 20 cm straightedge. Beyond that, the floor is deemed non-compliant and calls for rework at the installer's expense.
Why do tiles sound hollow?
Because the adhesive does not properly bond to the substrate or tile. This reveals under-bonding, a dusty substrate, an over-dry mortar or a product defect. Above 10% of the area, it is a serious defect.
Does a lifting parquet fall under ten-year liability?
Yes if the defect compromises normal use and appears within 10 years of reception. The expert report qualifying the installation or substrate defect is the centrepiece of the ten-year liability recourse.
How long before laying tiles on a screed?
A traditional cement screed requires at least 28 days of drying, sometimes longer depending on thickness and moisture. Premature laying causes almost systematic cracking and debonding.
How much does a tile strip-out and relay cost?
From €60 to €140 per m² depending on format, bonding and access. Our report provides a precise quantified estimate per item, usable in insurance or before a court.
Are you independent from tilers and brands?
Strictly. We refuse any case where we have a commercial relationship with the contractor, manufacturer or opposing expert. Our mandate comes exclusively from the owner.
Prefer email? contact@reception-provisoire.be