These general terms and conditions of sale (hereinafter « T&Cs ») govern all contractual relations between the company Mon Etat Des Lieux SRL, with registered office at Avenue Louise 367, 1050 Brussels, registered with the Crossroads Bank for Enterprises under number BE 1024.840.830, operating the brand reception-provisoire.be (hereinafter « the Firm »), and any natural or legal person who requests its expertise services (hereinafter « the Client »). Any order implies the full and unconditional acceptance of these T&Cs. The applicable law is Belgian law, including the Code of Economic Law, the Belgian Civil Code and Belgian VAT legislation.
Subject matter
The Firm’s activity is independent expertise in new construction, in particular missions of provisional reception, final reception, pre-completion visit, defect expertise and Breyne Law support. The Firm operates mainly in the Walloon Region and the Brussels-Capital Region, for properties of residential use (single-family homes and new-build apartments).
The services include the technical inspection of the property, the drafting of a circumstantial report, the wording of legally enforceable reservations where appropriate, and — on request — post-reception support (follow-up on lifting of reservations). The Firm acts as an independent technical expert. It is neither broker, insurer nor lawyer, and cannot replace formalised legal advice.
Quotes and acceptance
Each quote is drawn up at the Client’s request, free of charge and without obligation. It is valid for thirty (30) calendar days from its issuance date. After this period, the Firm reserves the right to review the price conditions according to the evolution of its costs or its intervention schedule.
Acceptance of the quote takes place by handwritten or electronic signature of the Client, or by any unequivocal written confirmation (in particular reply by email expressing explicit agreement on the content of the quote). This acceptance forms the contract between the parties and entails the application of these T&Cs. In the absence of express acceptance, the mere fact that the Client requests the scheduling of a mission after receipt of the quote constitutes tacit acceptance thereof, in accordance with Article 5.2 of the Belgian Code of Economic Law.
Intervention deadline
The Firm undertakes to intervene within a standard period of five (5) working days from the confirmation of the expertise date. In high season (June to September, as well as the week preceding the building holidays), this period may be extended to ten (10) working days.
Intervention deadlines are given as an indication and do not constitute an obligation of result. Any delay attributable to a case of force majeure (see §10) or to an act of the Client (unilateral postponement, absence on the day, impossibility to access the site) cannot engage the Firm’s liability or give rise to compensation. The written report is delivered to the Client within a maximum period of seven (7) working days from the on-site visit.
Price and invoicing
Prices are expressed in euros, all taxes included (incl. VAT), based on the Belgian VAT rate in force (21% for intellectual services). The flat fees displayed on the site reception-provisoire.be are provided as an indication and may be adjusted according to the surface of the property, its technical complexity and the number of levels to be inspected.
Travel is included in the flat fee for any intervention located in Wallonia and Brussels. No mileage supplement is invoiced. For missions in Flanders or outside Belgium, a tailored quote is established beforehand.
The invoice is issued after completion of the mission, within seven (7) calendar days following the delivery of the report to the Client. The mandatory legal mentions (CBE number, VAT, IBAN, payment terms) are reproduced thereon in accordance with Article 5 of Royal Decree No. 1 relating to VAT.
Payment terms
Invoices are payable at thirty (30) days end of month from their issuance date, by bank transfer to the account indicated on the invoice. No cash payment is accepted beyond 3,000 € (Article 67 of the law of 18 September 2017 on the prevention of money laundering).
In the event of late payment, and as of right without prior formal notice, the Client owes:
- default interest of 8% per year on the unpaid amount, in accordance with the law of 2 August 2002 on combating late payment in commercial transactions;
- a flat-rate indemnity of 40 € for collection costs (Article XV.16 of the Code of Economic Law);
- a penalty clause of 10% on the amount still due, with a minimum of 100 €, by way of flat-rate compensation.
The Firm reserves the right to suspend any ongoing or future service in the event of unpaid invoices.
Client’s obligations
The Client undertakes to:
- grant access to the site or property at the agreed date and time, accompanied by any necessary person (contractor, architect, syndic);
- provide the Firm with copies of execution plans, the building permit, the specifications and any document useful for the mission, at least 48 hours before the visit;
- be present or be represented by a mandated adult during the provisional or final reception, in accordance with Article 1792 of the Belgian Civil Code;
- pay the invoice within the agreed deadlines.
Failure to communicate the documents or impossibility to access the property on the day entails the application of the cancellation rules (see §9) and may justify the invoicing of a flat-rate wasted trip of 150 € incl. VAT.
Firm’s obligations
The Firm undertakes to:
- respect the agreed schedule and report to the Client any foreseeable delay as soon as it becomes aware of it;
- deliver a written report within seven (7) working days following the visit, including the technical findings, any reservations, dated photos and costed recommendations;
- act in full independence, without any commercial, capital or contractual link with the contractor, developer, architect or notary involved in the file;
- respect professional secrecy on all information communicated as part of the mission;
- take out and maintain a Professional Liability insurance policy suited to its activity (see §8).
Liability
The Firm’s liability is limited to direct, certain and foreseeable damages resulting from a proven fault in the performance of the mission. Save in case of fraud or gross negligence, the cumulative amount of compensation due by the Firm cannot exceed the amount incl. VAT of the relevant mission.
The Firm has taken out a Professional Liability policy with an approved Belgian insurance company. A certificate can be provided on simple written request to contact@reception-provisoire.be.
The Firm cannot be held liable for:
- visible defects that the Client expressly waived having recorded in the minutes;
- hidden defects not detectable by non-destructive visual examination at the time of the visit;
- decisions taken by the Client after delivery of the report;
- indirect consequences (loss of rent, financial extra costs, moral prejudice).
The ten-year liability within the meaning of Article 1792 of the Belgian Civil Code remains exclusively borne by the contractor and architect of the property.
Cancellation and withdrawal
The Client may cancel or postpone a scheduled mission according to the following terms:
- Cancellation more than 48 working hours before the mission: free, no charge;
- Cancellation between 24 and 48 working hours before the mission: 50% of the amount incl. VAT is due as compensation;
- Cancellation less than 24 working hours before or Client’s absence on the day: 100% of the amount incl. VAT is due.
In accordance with Article VI.53 of the Code of Economic Law, the 14-day right of withdrawal provided for distance contracts does not apply to services whose execution has begun with the Client’s express consent before the expiry of the period, which is typically the case for expertise missions scheduled at short notice.
Force majeure
Neither party may be held liable for a breach of its contractual obligations resulting from a case of force majeure within the meaning of Article 1148 of the Belgian Civil Code. The following are notably considered to constitute force majeure:
- extreme weather preventing access to the site (storm, snow, black ice, flooding);
- nationwide social movements (general strike, blocking of the road network);
- pandemics and government health measures of isolation or restriction of movement;
- infrastructure failures (prolonged power cut, failure of the telecommunications network);
- any other unforeseeable, irresistible and external event to the parties.
In such a case, deadlines are suspended as of right and resume as soon as the event ends. The prevented party notifies the other as soon as possible.
Confidentiality and GDPR
The Firm undertakes to process all information collected as part of the mission with the strictest confidentiality. Personal data collected (name, address of the property, contact details) is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
The detail of the processing operations, purposes, retention periods and modalities of exercise of the rights (access, rectification, erasure, opposition, portability) are described in our privacy policy, which forms an integral part of these T&Cs.
Any subcontractors of the Firm (host, transactional email service, external accountant) are contractually bound by equivalent confidentiality undertakings. No data transfer outside the European Union takes place.
Intellectual property
Expertise reports, photos, diagrams and any document produced by the Firm as part of the mission become the exclusive property of the Client after full payment of the invoice. The Client may use them for any useful purpose: production in court, communication to a contractor, transmission to an insurer, deposit with a notary.
The Firm nonetheless retains a right of use for its internal needs (anonymised statistics, internal training, anonymised case studies for educational purposes on its website). Any use for public educational purposes with identifiable mention of the Client is subject to the latter’s prior written consent.
Graphic elements, editorial texts, illustrations and source code of the site reception-provisoire.be remain the exclusive property of the Firm. Any reproduction, even partial, without prior written authorisation, is prohibited and constitutes counterfeiting within the meaning of Book XI of the Code of Economic Law.
Disputes and jurisdiction
Failing an amicable agreement, any dispute relating to the formation, performance or termination of the contract shall, prior to any judicial referral, be submitted to a mediation attempt with a mediator approved by the FPS Justice, whose contact details will be communicated on simple request. The seat of the mediation is set in Brussels.
In the event of failure of mediation, the competent courts are the courts of the judicial district of Brussels, without prejudice to the Firm’s right to bring proceedings before the courts of the Client’s domicile when the latter is a consumer.
This contract is governed exclusively by Belgian law. Any clause of these T&Cs that may be held null or unenforceable shall be deemed unwritten, without affecting the validity of the other clauses, in accordance with Article 5.23 of the Belgian Civil Code.
Dernière mise à jour : 27 May 2026 · v1.1