Service · Services
Insulation inspection: thermal camera and EPC
Independent diagnosis of your home insulation: thermal camera, EPC audit, thermal bridge mapping, compliance with current requirements. Inspection of roof, facades, floors, windows and connections. Enforceable report within 7 days to activate ten-year liability, EPC claim or recourse against the contractor.
380 €
from · VAT incl.
2 h
on site
7 days
report delivered
Wallonia
+ Brussels
expert using a thermal camera to locate thermal bridges on a facade
For whom
An insulation inspection tailored to four situations.
01
New-build owner
Thermal discomfort, excessive energy bills, sense of poor insulation after reception. Ten-year or EPC qualification and recourse against the contractor.
02
Renovation owner
Recent roof or ETI insulation that does not deliver. Workmanship diagnosis, thermal camera mapping and independent technical arbitration.
03
Pre-purchase buyer
Suspect EPC or aged installation during a viewing. Opinion to estimate the actual energy class and improvement cost. Possible purchase price negotiation.
04
Owner in dispute
Disagreement with contractor after insulation defect or unmet EPC promises. Drafting of an enforceable report, basis for proceedings.
Our method
Five steps from survey to enforceable report.
Comprehensive audit methodology: visual inspection, thermal camera check in cold conditions, thermal bridge mapping, comparison to EPC requirements. Compliant with NIT-CSTC and the current regulatory framework.
- 01Phone briefingPreliminary exchange: construction date, insulation type, latest EPC, complaints (cold walls, condensation, excessive bills). Submission of plans and certificates.
- 02On-site inspection2-hour visit with full visual inspection and thermal camera pass in favourable conditions (sufficient temperature delta). HD photos and thermograms.
- 03Differential diagnosisQualification: insulation defect, workmanship defect, thermal bridge, airtightness defect, ageing. Compared to EPC and NIT-CSTC requirements.
- 04Report drafting15-25 page document with HD photos, annotated thermograms, legal qualification, EPC references and quantified rework or improvement recommendations.
- 05Recourse follow-up if neededLetter templates to the contractor, home insurer, ten-year liability insurer or design office. Coordination with partner lawyer if legal action.
Deliverables
What you walk away with, concretely.
15-25 p. enforceable report
Structured document with HD photos, thermograms, legal qualification. Enforceable in insurance, conciliation or first-instance court.
Annotated thermograms
Complete thermographic report with thermal bridge and air leak locations. Centrepiece of the recourse file.
Defects mapping
Annotated plan with precise location of insulation defects, thermal bridges and cold zones. Annexed to the report and usable in proceedings.
Quantified estimate
Estimated cost of rework or improvements: roof insulation, ETI, airtightness, thermal bridge treatment. Costing basis for insurance or recourse.
Letter templates
Tailored template letters: contractor, architect, home insurance, ten-year liability. Depending on the origin identified.
30-min briefing included
Half-hour call to review the report, prioritise actions and lock in the rework or recourse strategy.
Pricing · VAT incl., all-inclusive
Three packages for your need.
Flash diagnosis
From 380 €
Visit + written opinion · 1h30 on site
- 1h30 inspection
- 3-5 page written opinion
- Thermal camera on key zones
Le + demandé
Full inspection
From 580 €
Diagnosis + enforceable report
- Everything in 'Flash diagnosis'
- 15-25 p. enforceable report
- Full thermographic audit
- Quantified estimate
Inspection + recourse
From 880 €
Inspection + legal file
- Everything in 'Full inspection'
- Legal file preparation
- Partner lawyer coordination
- 12-month energy bill follow-up
Testimonials
They entrusted us with their insulation diagnosis.
★★★★★
« House advertised EPC A, bills like EPC D. Thermography revealed a failing roof insulation. Ten-year liability activated, insulation fully redone. »
photo client
Romain Steens
New-build owner · Liège
★★★★★
« Unexplained cold walls on the ground floor. Thermal camera pinpointed a massive slab thermal bridge. Local rework and comfort restored without major works. »
photo client
Mélanie Goffin
Renovation owner · Namur
★★★★★
« 1992 apartment visited before purchase. EPC E, roof insulation advertised as redone. The report demonstrated the absence of a vapour barrier. Price adjusted by €12,000. »
photo client
Charlotte Bauwens
Pre-purchase buyer · Brussels
FAQ
Your questions about the insulation inspection.
Does a thermal camera work all year?
No. A thermogram requires an indoor/outdoor temperature gap of at least 10°C, ideally 15°C. The optimal period runs from October to April in Belgium. Outside this window the audit remains possible but subtle defects are less visible.
Does poor insulation fall under ten-year liability?
Yes if it compromises the destination of the property (EPC much lower than promised, major thermal discomfort) and appears within 10 years of reception. The thermographic report is the centrepiece of the recourse.
My official EPC does not match my bills — is that normal?
A small gap is expected (the EPC is theoretical). A major gap (over 30%) reveals an insulation defect, an airtightness defect or an error in the certificate. An independent audit clarifies the origin.
What is a thermal bridge and why is it serious?
It is an area where insulation is interrupted (slab, lintel, wall-roof junction). Besides energy loss, a thermal bridge causes condensation and mould on the cold wall, eventually degrading the interior finish.
How much does an insulation rework cost?
From €30 per m² for blown-in attic insulation to €180 per m² for a full ETI. Our report provides a precise quantified estimate per item, usable in insurance or before a court.
Are you independent from insulation contractors and brands?
Strictly. We refuse any case where we have a commercial relationship with the contractor, manufacturer or opposing expert. Our mandate comes exclusively from the owner.
Prefer email? contact@reception-provisoire.be